Outsourcing | Triangle

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1

Setting objectives

2

Defining processes

3

Selection of teams and necessary measures

4

Presentation of the project and its validation

5

Start of service

6

Management and continuous improvement of services and processes

Automotive Solutions

Automotive Solutions

Fleet management.
Vehicle movement.
Delivery and collection of vehicles.
Washing and preparing vehicles.
Customer Loyalty Department (CRM, Call Centre, Business Intelligence)
Reception and telephone assistance.
Sales team.
Post-sales team.
Cleaning and maintenance of facilities.
Access Control.

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Logistics Solutions

Logistics Solutions

Picking and crossdocking processes.
Loading and unloading of goods.
Handling processes.
Quality verifications.
Packaging classification.

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Facility Services Solutions

Facility Services Solutions

Access Control.
Building reception.
Auxiliary services.
Entering and exiting management.
Incidence management.
Telephone assistance.
Caretaker services.

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Customer Service Solutions

Customer Service Solutions

Customer and employee experience and market research:
- Client / employee voice.
- Multichannel Satisfaction Surveys (CSAT, etc.)
- NPS Projects, Customer Effort (CES)
- Market study panels.
- Multichannel Mystery Shopping.
- Quality audit / evaluation, monitoring and analysis of multichannel interactions.

Contact centre training.
Contact centre consulting.
Contact centre specialised services.

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